Category: Troubleshooting
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Why are issues in tables created with Ninja Tables not identified?
The Ninja Tables plugin appears to use client side programming to prepare and display its tables. Client side activities take place in the browser after the page has loaded. The WP ADA Compliance Plugin scans and filters content on the server side before a page loads therefore issues in Ninja Tables can not be identified…
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Troubleshooting issues with slow and long scans on large website?
Large Websites and Slow Scans The WP ADA Compliance Check plugin inspects every link and file on the installed website. This process takes time and can use a lot of server resources. If you notice that your website scan is not progressing it is likely due to a server error or an excessive number of…
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How do I troubleshoot 403, 500, 502, 504, 524 Server Errors During Scans?
The WP ADA Compliance plugin inspects every link and file on the installed website. This process takes time and can use a lot of server resources. While the plugin is designed to mitigate common issues such as PHP settings that limit execution time and memory usage sometimes this may not be enough. If you notice…
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How do I troubleshoot theme and plugin conflicts?
Often problems that occur come from conflicts with other Themes or Plugins. Use these steps to determine if this is the case. First please check to make sure you have the latest versions of: WordPress WP ADA Compliance Check Go to your WordPress Dashboard, then to Plugins > Installed Plugins. Disable all plugins except for…
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Why are my style options missing from the Format drop down in my editor?
Your WordPress Theme or another plugin may be incorrectly configured to add the Format dropdown. Ensure that it is configured to merge the two arrays as described in this complete guide.
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Why do I not see the Presentation Only option under the Format drop down in my editor?
If the “Format” selector is not visible on your editor screen you may need to install TinyMCE Advanced to enable this option. If that does not correct the problem your WordPress Theme or another plugin may be incorrectly configured to add the Format dropdown. Ensure that it is configured to merge the two arrays as…
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My website host is blocking my license key from being authenticated, what should I do?
Ask your hosting company/administrator to unblock alumnionlineservices.com. If you are unable to get your website host/administrator to remove the block feel free to contact us for additional instructions.
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Why doesn’t the WAVE validation tool work with my website?
The WAVE evaluation link is powered with the WAVE tool by WebAim. Links to WAVE are provided for convenience only, the WP ADA Compliance Plugin and AlumniOnline Web Services LLC are not affiliated with WAVE or WebAim in anyway. If it is not working on your website it is most likely because your web server…
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What are the System/Server Requirements for the WP ADA Compliance Check Plugin?
Linux/Unix, Apache webserver with MYSQL and PHP 5.6, PHP 7 >, or PHP 8. Suggested PHP Settings: max_execution_time: 300, memory_limit: 256MB or 700MB for PDF scans To use content filtering features such as auto correction of issues, Multibyte String and Fileinfo Extensions must be enabled in PHP Tested on WordPress 4.6 up to the latests version and…

